Shipping, Returns And Refunds

Shipping

We use the world's leading couriers to ensure you get your parcels on time.
From the time of order, we aim to dispatch all orders from our warehouse within 1 working day. Shipping is free for orders over 100€. 

Europe

Flat Rate EU Shipping – Flat rate shipping is provided by a tracked courier service. This service can take up to 12 working days depending on your location

We reserve the right to use a multitude of carriers including and not limited to
DPD, UPS, DHL, or FedEx.

Return and refund policy

The customer has a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. The return policy applies only to unused, resellable products in their original packaging with the hang tag intact.

RETURN INSTRUCTIONS:

If you wish to return products, send an email agreeing to the return, print the return form that will be sent to you by email, and send it along with the products.

The customer is responsible for packing and sending the returned or exchanged products.

According to the Consumer Protection Act, failing to collect the order is not considered a customer return. We charge €30 for uncollected packages, which covers customer service, product packaging, delivery, and collection.

We do not accept returns after 14 days from delivery.

Once the return is approved, the refund will be processed using the same payment method as the original order.

The customer is fully responsible for the costs associated with returning the product in accordance with Finnish law.